Online Reputation Management Software is a powerful tool that allows companies to monitor, manage and optimize their brand's online reputation. Online Reputation Management software provides customers the opportunity for companies to respond to negative reviews. Some of the key features are email campaigns and review aggregation through social media or advertising platforms.
Online reputation management software is a key tool for fighting negative reviews, addressing product concerns, and tracking down errant sales associates. In the digital age, your customers are always on their phones looking for the latest updates about your products, services, news, and what others say about your company. Your reputation starts from day one - your first impression is everything.
No matter how you run your business, it's important to have a good reputation. That's why a lot of business owners are interested in online reputation management and finding the best software for the job. Searching for the best product can be hard though because not all customer satisfaction ratings are created equal. That's where our list of the top 10 online reputation management software comes into play. There are many Online reputation management solutions in the market but I am talking about the top-rated in this article.
Managing your online reputation is easy with these 10 best online reputation management software.
#1. Brand24
Building a brand reputation is no simple task, as it requires constant monitoring and updating as social media channels evolve. When you're a small company with limited resources, it's difficult to keep up. As soon as your company name gets slandered online, sales can tank for months on end without you even knowing it. Brand24 is an app that analyzes all of the content that mentions your company's name to ensure nothing negative appears in search results or on social media channels. Brand24 allows users to monitor real-time content, reports about your company's reputation and sentiment, filter for context-specific keywords, and discover more information on related brands! Here are more benefits offered by this tool:
- Protect your online reputation
- Improve customer satisfaction
- Measure your marketing / PR efforts
- Hashtag tracking
- World-class customer support
- Make Your Agency Stand Out
- Track Campaigns
- Powerful analytics
- Whitelabel reports
- Data Exporting
- Filtering
Website: https://brand24.com/
#2. BrandMentions
Brand mentions are changing the landscape of businesses. You need to know what your competitors are doing, you need to know your brand name is being talked about online, and you need a way to find all those mentions so you can use them for good. BrandMentions takes care of that for you.
If your brand is looking to increase awareness, generate traffic and sales, or boost its online reputation management - then BrandMentions is the perfect solution. Whether it's a local business looking to protect themselves from scams or a large corporation trying to stay ahead of social media backlash...BrandMentions gets them seen.
How BrandMentions helps you discover how the internet users are talking about your brand:
- Social Mention
- Hashtag Tracker
- Brand Tracker
- Social Media Tracker
- Web & Social Listening
- Competitor Spying
- Real-Time Notifications
- Build Engaged Relations
- Acquire & Retain Customers
- Manage Brand Reputation
Website: https://brandmentions.com/
#3. BirdEye
When you're running a company, marketing and customer satisfaction is everything. That's where the BirdEye platform steps in with software designed to collect reviews, convert leads, and improve customer satisfaction using one platform. Start attracting more customers as easily as possible with your BirdEye on the competition, and leverage data from every customer interaction to grow your business, and ensure customer satisfaction.
BirdEye is an all-in-one customer experience and reviews software for multi-location businesses. Collect & manage reviews, convert leads, run surveys, get referrals, and more. BirdEye is trusted by 80,000+ local businesses and local brands which is enough to go with this software. Birdeye is integrated with over 1,000 software systems that make it easy to automatically get new reviews, be found online, message all customers and increase revenue. If you're managing a personal and business brand then just start growing with Birdeye today.
You can do the following with BirdEye:
- Improve Customer Experience
- Be Found Online
- Engage Website Visitors
- Get Customer Referrals
- Increase Customer Reviews
- Interact with Customers
- Get Paid Faster
- Get Customer Feedback
- Solve Customer Problems
- Beat Competitors
Website: https://birdeye.com/
#4. Podium
What is Podium? Podium is a platform that helps businesses stay on top of their customer feedback and interactions. With Podium, you can interact with your leads and customers, and collect reviews, feedback, and more all in one central inbox. The platform is redefining the way local customers interact with businesses by providing messaging. It powers conversations, policies, and loyalty programs for businesses of any size.
Between social media, the internet, and traditional communication methods, customers are faced with a lot of options. It's important to keep in touch with your audience and potential customers at every stage of the process. Podium is redefining the way your customers interact by giving them a central location to conduct all their needs. What makes it unique? Inbox is where they're able to access their online presence on one side but still be able to view all your company's messages from one easy-to-use mobile app or browser extension whether its personal email, chats with your customer services team, or contributions for an event - this helps make sure that your clients get notified no matter how often they are visiting your website.
Podium provides one-stop solutions to the following:
- Automotive
- Retail
- Home Services
- Professional Services
- Healthcare
- Dental
- Financial Services
- Agencies and Partners
There are new ways to manage your business interactions that are adding up. With Podium, you can grow your customer base by helping them take action. The platform is used by 100,000+ businesses that are growing with Podium.
Website: https://www.podium.com/
#5. Reputation
What is reputation.com? That's a question you may have been asking for a while. Recently, reputation.com has made a big change in the way companies improve their customer experience (CX) through customer feedback. The reputation platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. This is one tool that is enough for your entire CX journey. What can you do with reputation.com?
- Business Listings
- Reviews & Review Booster
- Surveys
- Social Suite
- Location Pages
- Insights
- Inbox
- Actions
- Competitive Intelligence
Website: https://reputation.com/
#6. Swell
What does Swell do? Well, it's a customer engagement toolkit for local businesses. It's a way for businesses to provide convenient online experiences and better quality customer interactions. It can also be used to reduce friction around appointment scheduling and payment submission. Basically, businesses can build an online toolkit that can be used to engage visitors and improve customer satisfaction while getting positive reviews.
Swell is a customer engagement platform that integrates with your existing systems and workflows to make online customer communication easier for you. The platform is designed for businesses of all sizes. With Swell, you can better understand how much customers are interacting with your business across different channels and different touch points. One of the many reasons companies use Swell is because it's so easy to set up - it only takes minutes to get started. When it comes to customer interactions, simple tools help drive customer conversions and build customer retention.
Website: https://www.swellcx.com/
#7. Chekkit
Chekkit is a review software for businesses looking to improve their performance. While services like TripAdvisor and Yelp ultimately rate companies, Chekkit allows you to better serve customers within your industry. Not only do you get reviews from customers, but also from real people that are local to your location! The system is designed to help you meet new leads and collect more reviews all through text messages. The more reviews you get the higher quality of lead the system does in turn.
Chekkit is one of the best reviews, messaging, and lead inbox software. With Chekkit you can easily communicate with customers, collect new business reviews, and get paid, all over a text message. How Chekkit helps businesses to grow:
- Take Control of Your Reputation
- Effortless Review Generation.
- Dominate Local Search.
- Be the preferred choice.
- Manage and respond to all your reviews from one place.
- Thousands of new leads are actively searching every day on Google for your services
- Customize alerts for new reviews and messages
- Ask for reviews faster using pre-made templates
- Send and receive messages, review requests, and more
- Send smart reminders to unopened review requests
- Control all your branches in one dashboard
- Track your competitors and Google search results
Website: https://www.chekkit.io/
#8. Chatmete
In an increasingly competitive world, getting the edge on your competition is critical for business success. A lot of businesses are using Chatmeter to compete in their market. Chatmeter provides a holistic view of the reputation of your website and provides multi-location brands with data-driven solutions that deliver breakthrough customer experiences.
Chatmeter allows companies to track where they are performing well and where they’re falling short. So rather than relying on one data point, Chatmeter provides a comprehensive overview of its performance across regions via its dashboard, making it easy and efficient to plan for the future. Chatmeter provides the following solutions for online businesses:
- Reputation Management
- Listings Management
- Social Media Management
- Local Pages
- Analytics & Insights
- Services and Support
- Channel Partnerships
- Business Intelligence
- Compare Your Competition
- Omnichannel Integration
- Brand Visibility
- Secure User Access
- User-Friendly Mobile App
- Measuring Success
- Voice Search Optimization
- World-Class Support
Website: https://www.chatmeter.com/
#9. Thryv
Thryv is a single-screen platform that helps you manage your business from start to finish. From creating an appointment to taking payments, Thryv helps you increase revenue and help your business grow so you can reach larger audiences. With best-in-class support available anytime 24/7, the Thryv team is here to help guide you through the process.
Thryv is a new small business management software that helps you keep organized, increase your work-life balance, and get paid faster. Thryv makes it easy for you to manage your customers anytime, anywhere, and on any device. With Thryv, you can scale your business, manage employee time off and work smarter. Plus, with the same tools and technology, you are already familiar with from other software businesses like Salesforce or MailChimp, which means Thryv can literally transform your business!
With Thryv you can manage your customers anytime, anywhere. Solutions provided by Thryv are listed below:
- Be a small business that leaves a BIG impression.
- One login. One dashboard. One big sigh of relief.
- Load, find, and filter your contacts, all in one place.
- Engage and nurture leads and opportunities.
- Offer a seamless experience
- Get to know your customers.
- It comes with unmatched, unlimited, 24/7 support
Website: https://www.thryv.com/
#10. NetReputation
When it comes to managing your company's online reputation, a good defense is always a good offense. Your company's online reputation is one of the most important assets you have. NetReputation has developed a four-part solution for improving, building, and repairing your online reputation. This software does all the work for you! It includes an assessment process that determines how well your company's online presence stacks up against that of your competitors. From here they go back to work and implement strategies in order to raise awareness, increase conversions, and improve SEO in order to enhance your company's positive impact on its web presence.
There are many cases where the best defense is a good offense. Your company's online reputation is one of them. Fortunately, NetReputation offers and delivers software that helps you improve, build and repair your online reputation. Meaning they go far beyond responding to reviews and social media chatter. This software helps you suppress negative content in search results by producing content while making your brand more visible on any number of channels. With this solution you can manage the following:
- Content Removal
- Reputation Management
- Reputation Monitoring
- Review Management
- Branding
- Public Relations
- Search Engine Optimization
- Local SEO
- Social Media Management
- Wikipedia Page Solutions
- Crisis Management
- PPC Management
- Google My Business
Website: https://www.netreputation.com/
Conclusion
Online reputation management is an important part of any business, and protecting your brand is essential for success. There are a number of reputable online reputation management software options available, but which one is right for you? I've outlined the 10 best online reputation management software options on the market today, so be sure to take a look and decide which one is best suited for your needs.
Do your research before selecting an ORM solution, as the right one for your business will depend on a number of factors, including the size and complexity of your organization, the channels you use to communicate with customers and stakeholders, and the sensitivity of the information you manage. Once you have chosen an ORM tool, make sure to implement it properly so that you can maximize its benefits.
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Author Bio: I'm Dhwani Madan, presently working as a Content Writer at Cloudfindr. I am a passionate, adventurous, and insatiate learner who loves to write about the latest technology trends.