One of the most important factors influencing client satisfaction is customer support, and a strong reliable call management system determines customer service.
Call Management
Call Management App
is the core driving force of processes and systems for the calling and sales
department that handle Incoming and Outgoing calls. Call management uses an efficient system to track calls, collect
valuable data, and place calls at the right numbers. A call management system helps you manage and optimize your business
calls. The health of the sales reflects the wealth of any company. Sales and calling teams of SMEs, medium
size and big enterprises use call management systems. Effective use of
calling systems is one of the key tools that teams use in the sales process.
Thus a tele-calling CRM serves as an important component in the sales strategy
along with sales operations and lead management. If you are looking for genuine
call-centre CRM, call management CRM, outbound call-centre CRM, live call
tracking, and call recording software locally or globally, the ease of
integration should be considered. The most recommended application is
GSM-enabled, SIM-based call management CRM.
Having a call management system in place helps enhance the on-call experience of your customers. It enhances the relationship between the two and acts as a catalyst to strengthen the growth of businesses.
Benefits of Call Management
The main goal of connecting your CRM and your business phone system is to
improve your efficiency. Integrating communication tools and CRM frees your
employees from switching between apps to call clients. Also, you can optimize
outbound calls by integrating your office phone system and customer
relationship management CRM software.
Some of the key benefits include:
·
Enhanced customer service
·
Optimized agent efficiency
·
Tracking of missed and dropped calls
·
Enhanced Performance Management
·
Reduced overheads
When your CRM is integrated with your call management system, you get easy access to customer data, allowing you to track all interactions through the various channels you connect with customers. With important customer information at hand, you can provide better customer service and make more informed decisions about serving your customers better.
Integration of CRM
Integrating a call management system with a CRM allows you to activate the click-to-dial feature directly in your CRM interface instead of manually dealing with customer phone numbers. This way, your call agents can reach your customers or prospects faster, and as a result, misdialing is reduced as it is automated.
Call Management CRM can provide a complete process experience when
seamlessly integrated with Field and Sales CRM. This call management CRM allows
you to capture customer information during calls and record all calls and
ensures real-time management reporting. You will also be equipped to continue
your call management function effectively.
The next-gen platform for powerful calling solutions on your mobile is now
a reality. It is a modern mobile CRM app with a complete calling solution for
your outbound and telesales, tele-calling, and telemarketing teams. Being
simple, SIM-based call management CRM is ready to set up, yet affordable and
easily incorporated into your call centre business.
Built with a refreshing new approach to managing the outbound sales and
tele-calling process.
The RUNO SIM-based call management solution is a light version mobile app that does not demand huge resources like servers, laptops, and even dialers and PRI (Primary Rate Interface). The revolutionary mobile app, RUNO, changed the way the tele-calling field and sales processes were run. It has several built-in features that make it truly stand out from other mobile-based CRMs.
By adopting this mobile-based business outbound calling CRM and sales CRM,
your team can be more capable of running call management tasks effectively.
RUNO Outbound Call Centre CRM also integrates seamlessly with our field and
sales CRM to provide a complete process experience. Integration of your common
work apps, including WA, Google Calendar, email providers, key resources, and more,
is easily possible with the RUNO app via smart APIs. From business calls to
meetings to emails, every interaction and every prospect can be tracked until
closing with real-time management reporting. This app provides a way to
meaningfully review customer interaction history with calls, emails, and
WhatsApp.
What makes RUNO unique is that it offers the world's No. 1 SIM-based call management CRM. Industry benchmarks indicate that an average cost per call, including operational costs, is anywhere from $2.70 - $5.60, which in many cases is about half of the total cost of order fulfilment. From a business perspective to the plug-and-play nature of the app, the off-front investment is virtually zero. Moreover, the low recurring cost frees you from expensive investments, which is 1/5th of the existing solutions.